COOKIE & TRACKING POLICY – FARNDON PHYSIOTHERAPY LTD

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help our site function correctly, remember preferences, improve performance, support our booking system, and allow us to understand how users interact with our site.

2. Types of Cookies We Use

Essential / Strictly Necessary Cookies – Required for core site features, security, and sessions. Lawful basis: Legitimate interests.

Analytics / Performance Cookies – Used to understand user behaviour via Wix Analytics. Lawful basis: Consent.

Marketing / Advertising Cookies – For advertising and tracking via Meta Pixel. Lawful basis: Consent.

Functionality Cookies – Support preferences and settings. Lawful basis: Legitimate interests or Consent.

Booking Cookies (Clinko) – Required for booking system sessions and widget features. Lawful basis: Legitimate interests or Consent.

3. Cookies Used on Our Website

Essential (Wix): XSRF-TOKEN, hs, svSession, SSR-caching

Analytics: _wix_browser_sess, _wixCIDX, _fbp

Marketing/Tracking: _fbc, Meta Pixel cookies

Clinko: Booking session cookies and functionality cookies.

4. Lawful Bases for Processing

Essential cookies: Legitimate interests.

Non-essential cookies: Consent.

5. Managing & Withdrawing Consent

Users may accept or reject non-essential cookies using the cookie banner. They may also delete or block cookies in their browser settings.

6. Third-Party Cookies

Third‑party providers may set cookies, including Wix, Meta Platforms, and Clinko.

7. Cookie Storage Duration

Session cookies expire when the browser is closed. Persistent cookies last for set periods (e.g., 3 months or 2 years).

8. Withdrawing Consent

Consent can be withdrawn via the cookie banner or browser settings.

9. Changes to This Cookie Policy

This policy may be updated as cookie usage changes.

10. Contact Us

Farndon Physiotherapy Ltd

+441829 270544